How JAGADIRI Boosted Premium Call Connections by 5X with Voice AI

Introduction: Why Insurance Needs Intelligent Customer Engagement

In the insurance industry, timing and consistency can make all the difference. For JAGADIRI, a major Indonesian insurer under PT Central Asia Financial (CAF), reminding customers to pay their premiums isn’t just about business. It is about protection.

“The thing with insurance is that it’s not like banking. We continue serving customers, even 90 days past due, to ensure they’re covered in times of need.”

That commitment led JAGADIRI to adopt a smarter solution: Voice AI powered by artificial intelligence, a breakthrough in AI solutions for insurance.

The Challenge: Low Connection Rates, High CX Variability

JAGADIRI provides life, accident, and health insurance through digital, telemarketing, and direct channels. But there was a growing problem:

• Customers couldn’t always answer calls during work hours
• Agent performance varied from call to call
• Reminder call connection rates were under 10%

To scale up and reduce dependency on manual tasks, JAGADIRI began exploring insurance process automation and Enterprise AI to deliver faster, more consistent service with fewer overheads.

The Solution: Automating Premium Reminders with Talkbot for Insurance

In June 2022, JAGADIRI partnered with WIZ.AI, a leader in AI solutions for insurance, to deploy Talkbot for insurance—an advanced conversational AI assistant designed for outbound premium reminders.

Implementation Timeline

• June 2022: Phased Talkbot deployment begins
• September 2022: 100% of premium reminder calls automated

Tangible Results

• Call connection rates jumped from <10% to ~50%
• Cost efficiency improved 5.3X
• Talkbot operates at just 6% of the cost compared to 32% for human agents

“The results spoke for themselves.”

A Strategic Partnership, Not Just a Product

WIZ.AI didn’t just deliver a chatbot. They provided a comprehensive Enterprise AI solution tailored to the insurance sector.

“WIZ.AI CX Designers help us refine our strategy with data-backed suggestions. There’s excellent two-way communication, and their updates consistently improve our results.”

Through continuous support and optimization, WIZ.AI helped JAGADIRI elevate both efficiency and experience using artificial intelligence and insurance best practices.

What’s Next for JAGADIRI’s Voice AI Journey?

Encouraged by early wins, JAGADIRI is expanding its use of chatbots in insurance to more critical workflows:

• Debt collection for due and overdue accounts
• Welcome calls for new customers

By embedding artificial intelligence in insurance operations, JAGADIRI is embracing a future of scalable, cost-efficient, and consistent customer engagement.

“Talkbot has made contacting our customers much easier for the CX team.”

Why Voice AI and Chatbots Matter in the Future of Insurance

This case highlights how chatbots for insurance agents and Voice AI are reshaping the way insurers connect with customers. By combining the power of artificial intelligence in insurance with human-centric design, JAGADIRI has streamlined operations while improving customer satisfaction.

Want to see what Voice AI can do for your business?