PLDT Reinvents Customer Engagement with AI Agents from WIZ.AI
PLDT Reinvents Customer Engagement with AI Agents from WIZ.AI PLDT, the largest telecommunications provider in the Philippines, has become the first in the country’s telco industry to integrate an AI-powered voice assistant into its customer engagement ecosystem. Deployed through its ICT subsidiary ePLDT, the company introduced Talkbot Pro, developed by Microsoft partner WIZ.AI, to support its collections team. Running securely on ePLDT’s […]
MNC Play Scales Customer Engagement and Boosts Growth with WIZ.AI’s Conversational AI Solution
Founded in 2013, MNC Play has been providing Indonesian customers with IPTV, Broadband Internet and Multimedia Entertainment services under MNC Group. With a large subscriber base of millions of subscribers, retaining subscribers and expanding recurring revenue has become a pivotal part for MNC Play to sustain growth. Moreover, with a wide array of services, upsell […]
Link Net meningkatkan jangkauan pelanggan mereka dengan WIZ Talkbots
Link Net telah menghadirkan konektivitas internet dan hiburan rumah bagi masyarakat Indonesia selama lebih dari 20 tahun dengan First Media, i-solution, dan Link Net. Saat ini, mereka melayani hingga 2,8 juta rumah di 23 kota di Indonesia. Untuk mengelola akun pelanggan, terutama saat penagihan jatuh tempo tagihan, hal itu merupakan sebuah proses yang cukup panjang. […]
JAGADIRI mencapai efisiensi biaya 5.3 kali lebih tinggi dengan Talkbot dari WIZ
0 % Peningkatan Laju Kontak 0 % Perbaikan Rasio Biaya 0 x Lebih Hemat Biaya Daripada Agen Manusia JAGADIRI mempunyai tujuan untuk melindungi aspirasi nasabah Indonesia di bawah naungan PT Central Asia Financial (CAF). JAGADIRI menyediakan asuransi jiwa, kecelakaan, dan kesehatan melalui saluran pemasaran digital, pemasaran telepon, dan pemasaran langsung. “Intinya, asuransi itu berbeda dengan […]
How JAGADIRI Boosted Premium Call Connections by 5X with Voice AI
How JAGADIRI Boosted Premium Call Connections by 5X with Voice AI Introduction: Why Insurance Needs Intelligent Customer Engagement In the insurance industry, timing and consistency can make all the difference. For JAGADIRI, a major Indonesian insurer under PT Central Asia Financial (CAF), reminding customers to pay their premiums isn’t just about business. It is about protection. “The […]
Link Net doubles its customer outreach with WIZ Talkbots
Link Net has been providing Indonesians with internet connectivity and home entertainment for over 20 years under the First Media, i-solution, and Link Net brands. It currently serves 2.8 million homes across 23 cities in Indonesia. Keeping track of all those accounts – especially when they fall past due – is a whole operation in itself. “Previously, […]